I'm one of a kind! (Don't tell my twin brother.)
A lady working with Verizon Wireless's 611 customer service was shocked with what I told her. After discussing the reason for my call, she asked if there was anything else she could help me with. I said that I had had some problems with my old phone, and was sent a refurbished phone as a replacement. I told her that I was very pleased with Verizon, and that the new phone did not exhibit the problem my old one had given me, if she wanted to go ahead and jot that down in their file.
She said every single person she speaks to about his/her refurbished phone is unhappy with either the product, the service, etc. She said I was one of a kind!
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